Welcome to Global Pay - a new service available via the Hewitt Patient Portal.
We love it when patients get involved and suggest ideas and improvements to make their experience better. We recently asked our portal users what other functions they would like to see the portal provide, and a safe, quick and easy to use platform for paying invoices was popular feedback.
It was always our plan to develop how patients can pay for treatments and medication more easily, so we are proud to launch a global pay platform to our patient portal. Up until now, patients have had to call a busy telephone line to pay invoices or arrange payment via bank transfer, all taking time out the day.
Global Pay via the portal allows Hewitt Centre staff to send personalised invoices directly to the portal, where patients can make a safe and secure payment with the push (or two) of buttons. This can be done discreetly on the go from a mobile phone or tablet.
Portal users will receive invoices through their personal portal log in and will be alerted that a new document/invoice is waiting for their attention. There is an easy step by step guide to show patients how to pay.
Already in the first 2 weeks of launching, 162 patients have used Global Pay via the portal, resulting in quicker and more efficient accounting for the Hewitt finance team, but also meaning that treatment can progress quickly for patients. It also fits well with our sustainability and environmental ambitions by saving on the use of paper and postage.
What have our patients said so far :-
‘ this is so much easier to keep on top of payments. Receiving your invoice this way allows you to pay quickly and progress your treatment’
‘ I use the portal for medication reminders and to track my appointments, so having my invoices all stored there too keeps everything in one place’
‘it was really easy to make the payment, so much better than calling a payment line to speak to somebody and then give card details during opening hours. I could just do this myself from home after work ’
If you are a current/active patient of the Hewitt Fertility Centre and are not yet signed up to use the patient portal please contact HFCqualityteam@lwh.nhs.uk to register (not yet currently available for Satellite patients or Fertility screening patients).