Introducing our new Patient Portal

The new online web portal is designed to connect our patients to information about their IVF journey more than ever before, and give people more access and oversight of their care at a time that is convenient to them.

This exciting development will enhance patient experience and provide a more digital and interactive platform for the future. 

So that we can initially pilot the portals use, and gain useful insight and feedback from a smaller group of users, we are introducing the portal in a phased approach. If you attending our Liverpool clinic during September 2023 to start your IVF treatment (a new patient), we will be inviting you to take part in our portal pilot programme and be part of this exciting initiative. By being part of the pilot , you will join our participant group and help shape and develop the portal by completing a user survey during your cycle of care with us. 

We aim to introduce the portal to all patients in early 2024.

If you are due to attend a first appointment in September 2023 and have not received an invite to take part in our portal project, please see our helpful FAQ

What benefits will the portal bring?

The new portal can be accessed using your personal computer, smartphone or tablet device, with features and benefits that will continue to grow as we enhance our digital platforms.

This really is support at your fingertips

Our patient portal is:

  • Safe, secure and discreet
  • Easy to use
  • Interactive
  • Accessible via mobile phone, tablet or PC
  • Free to use

 Patients will be able to:

  • View your future appointments at Hewitt Centre sites, including treatment and scans
  • Access a wide range of advice, information and support leaflets about your IVF treatment
  • Receive personalised medication alerts and reminders
  • Receive payment reminders (if you are paying for your care)
  • Feel involved and more connected to your treatment

Find a helpful Q&A about the portal here 

Help shape our digital developments

Our patient portal is a new platform for connecting, engaging and communicating with our patients. By signing up as a first wave user (new patients only) you will become a valued panel participant, where we will welcome your feedback and views as your journey of care progresses.

We will invite you to provide your feedback, experience and insight from using the portal to actively shape the future of our digital developments.



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