The Hewitt Fertility Centres, Knutsford and Liverpool have today (13th May) received the fantastic news that our application to recommence fertility services from Monday 18th May 2020 has been approved. Please ensure that you read ALL of the information below to understand when your treatment may resume or start.
We are so excited for all our patients as we can only imagine how difficult the past weeks have been for all those seeking fertility treatment, and how comforting it is that you can finally get started.
Measures we are taking to keep you safe
Please understand that the service will be a little different to what it was before as we have put processes in place to keep you and our staff safe. This means we cannot restart treatments at the capacity we were originally working to as we continue to keep everyone socially distanced, so we will be monitoring the number of treatments we perform at any one time.
When you can expect to start your treatment
We will now be making direct contact with those patients whose treatment had already started but had to be postponed due to the recent closure, to explain how you can get re-started. This also means we need to contact those patients who were postponed at later stages in their treatment as a priority.
For those who have previously had treatment with us and are waiting to start a new treatment cycle, if you have already contacted us, we will be in touch to arrange a clinic appointment. This may be a virtual appointment. If you have not had treatment with us before and would like to discuss starting, please contact us on 0151 702 4123 to arrange a clinic appointment.
We will make contact with you as soon as possible
If we had to postpone your treatment and you do not receive a call from us straight away, please do not worry, we will contact you as soon as we can provide a clear update on restarting your treatment.
Please continue to be patient with us, we will restart your treatment as soon as it is safe to do so and give you the best chance of making your treatment a success. It is important that we all work together to keep each other safe.
How we can support you if you are worried
We know that this will be a worrying time for many of you. Please be reassured that if you are anxious about restarting treatment and wish to consider waiting until you are ready then we will support you with this decision.
Please continue to contact our fertility counselling team if you need any further support on 0151 702 4075.
Who to contact with any further queries
We understand that many of you will be eager to receive more details and keen to start treatment as soon as possible. We will keep you updated regularly. As we re-commence our services from next week our phone lines will be extremely busy so we would ask for your patience so our teams can speak to as many patients as possible.
Thank you for your continued patience and understanding
Everyone at the Hewitt Fertility Centre is extremely happy to be able to resume treating our patients. We know the last few weeks have been difficult and we would like to say thank you for your patience, understanding and support during this difficult time. We look forward to seeing you all back at the Hewitt Fertility Centre.
With best wishes,
Scientific Director & HFEA Person Responsible
Hewitt Fertility Centres, Liverpool and Knutsford
Please tell us how we are doing. If you can think of anything that may improve your experience during this difficult time, please get in touch: firstname.lastname@example.org.